Evaluation of family satisfaction of patients treated in a cardiovascular intensive care unit

Abstract

Introduction: Currently, health services have seen the need to incorporate the notion of quality into their delivery processes, this implies recognizing that the satisfaction of the family is also one of the indicators of quality. Objective: to know the degree of satisfaction of family members in the care of hospitalized patients in the Cardiovascular Intensive Care Unit (CICU) of the University Hospital of Neiva Hernando Monca-leano Perdomo (HUNHMP). Methodology: cross-sectional, observational, descriptive and prospective study for 9 months, carried out in the UCIC of the HUNHMP, the Family Satisfaction Questionnaire was applied with the care in the Intensive Care Unit (FS-ICU 34), with modifications adapted to the study. Results: A total of 154 surveys were obtained, 95.5% of the respondents were classified as “very good”, their degree of overall satisfaction with the care received towards their patient and the family member. The best levels of satisfaction with the decision-making process were 94.8% of the family members sur-veyed. Conclusions: the family satisfaction of the patients admitted to the ICU is high, in relation to the decision-making process and the topics received during their admission. It is not a factor of great weight of global dissatisfaction, the environment of the ICU with the schedule of visits and the promptness of the staff in the response to the alarms and requests for assistance from the family member. A bit like that, we must maintain improvement measures that allow us, little by little, to achieve degrees of excellence in the quality of our ICU.