Evaluación de la satisfacción familiar de pacientes atendidos en una unidad de cuidados intensivo cardiovascular

Ingrid P. Perdomo G.; Julian D. Javela R.; Jesus D. Falla A.; Adner Lozano L.

doi:10.61182/rnavmed.v5n1a1

Authors

Ingrid P. Perdomo G. Hospital Universitario Hernando Moncaleano Perdomo
Julian D. Javela R. Universidad Surcolombiana
Jesus D. Falla A. Universidad Surcolombiana
Adner Lozano L. Hospital Universitario Hernando Moncaleano Perdomo

DOI:

https://doi.org/10.61182/rnavmed.v5n1a1

Keywords:

Family relations, patient satisfaction, critical care, quality of health care, decision making

Abstract

Introduction: Currently, health services have seen the need to incorporate the notion of quality into their delivery processes, this implies recognizing that the satisfaction of the family is also one of the indicators of quality, although it is not the only one, but one that deserves to be privileged.

Objective: To know the degree of satisfaction of family members in the care of hospitalized patients in the Cardiovascular Intensive Care Unit (CICU) of the University Hospital of Neiva Hernando Moncaleano Perdomo (HUNHMP).

Methodology: Cross-sectional, observational, descriptive and prospective study for 9 months, carried out in the UCIC of the HUNHMP, the Family Satisfaction Questionnaire was applied with the care in the Intensive Care Unit (FS-ICU 34), with modifications adapted to the study. Results: A total of 154 surveys were obtained, 95.5% of the respondents were classified as "very good", their degree of overall satisfaction with the care received towards their patient and the family member. The best levels of satisfaction with the decision-making process were 94.8% of the family members surveyed.

Conclusions: The family satisfaction of the patients admitted to the ICU is high, in relation to the decision-making process and the topics received during their admission. It is not a factor of great weight of global dissatisfaction, the environment of the ICU with the schedule of visits and the promptness of the staff in the response to the alarms and requests for assistance from the family member. A bit like that, we must maintain improvement measures that allow us, little by little, to achieve degrees of excellence in the quality of our ICU.